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Marriott Cafe Hostess万豪咖啡厅领位员

上海明天广场有限公司JW万豪酒店
黄浦区
  • 国际五星级酒店  |
  • 500人以上  |
  • 2019-06-26

  不限工作经验  中专学历   招若干人  ?#21592;穡?#19981;限
  不限 不限 不限   年龄:不限

职位信息


MAJOR FUNCTION 主要功能 :
To ensure the three steps of service are adhered to at all times:
确保服务的三个步骤贯彻始终
1. A warm and sincere greeting. Use the guest name if and when possible
温暖而真诚的问候,可以的话称呼客人的名字
2. Anticipation and compliance with guest needs
预计并满足客人的需要
3. Fond farewell. Give them a warm good-bye and use the guest name if and when possible
真诚的告别,致以热诚的告别,可以的话称呼客人的名字

To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.
以是客人始终能得到快速而有礼貌的服务为准则来?#25165;?#23458;人入座。
To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period.
营业时间内始终保持热情积极的语调来表现出热情及友好
To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
监督控制餐厅内餐位数量的?#25165;?#24773;况,确保合理分配客人入座,避免造成因客人较多员工较少,以致于客人得不到及时有效的服务的情况发生

MAJOR RESPONSIBILITIES 責任概要 :

1. Follow all Marriott policies and procedures.
遵循万豪的方针和程序
2. Comply with the “clean as you go” policy.
遵循"所到之处均于清洁"的政策
3. Report to work on scheduled days at the scheduled time.
按照工作时间表上的时间上班
4. Report to work in uniform following all appearance standards.
穿着制服,并遵守所有的仪容仪表标准
5. Work as a TEAM.
团?#26377;?#20316;
6. Follow all safety policies to ensure a safe work area.
遵守各类安全方针,确保有一个安全的工作环境
7. Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
尊重并接受上级给予你的合理的工作?#25165;牛?#20026;了满足客人的需要可能会超出你的工作?#27573;?br /> 8. Check out with your supervisor before leaving your station or the floor for any reason.
在你离开你的工作岗位或楼层前,请先告知你的主管及理由

SPECIFIC DUTIES 工作任務 :

1. Follow hostess opening & closing checklist thoroughly.
完全遵循领位员开档及收档的检查表
2. Check in servers and other associates for uniform.
检查服务员及其他同时的制服
3. Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.
运用客人流量观测表来观测每小时餐厅各个区域的客流量
4. Ensure that the front of the restaurant is always covered.
确保餐厅门口处一直有人
5. Ensure that the front of the restaurant is spotless at all times.
确保餐厅门口处保?#32456;?#27905;
6. Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
在客人入座前,检查每张桌子,确保每张桌子都保持干净.无污点.铺设整齐,所有的玻璃制品和银制品都干净.无污点,确保所有椅子上都无面包屑,地毯无污渍
7. Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately—inform supervisor and manager immediately, but try to take care of the problem at once.
获得客人关于他们对于食品质量,服务等方面的信息反馈,即使分享任何发生的问题,立刻告 诉你的主管和经理,并试着在第一时间解决问题
8. Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.
根据餐厅的运营情况,和主管一起协商?#25165;?#21592;工休息
9. Pitch in and help in service whenever the need arises.
无论在什么情况下,都要以一种积极的姿态投入到工作中去
10. Have an excellent knowledge about the city, the signals, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc.
拥有丰富的城市景观及交通方面的知识,为了能更好的为客人提供有用的帮助
11. Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions. 拥有良好的食品酒水知识,为了能更好的回答客人的提问并适当给予一些建议
12. Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc.
拥有良好的食品酒水知识,为了能更好的回答客人的提问并适当给予一些建议
13. Communicate all necessary information to incoming hostess and supervisor, and record all messages in the hostess communication log.
给予新任领位员及新任主管必要的信息,并把所有的留言都记录下来
14. Work with the cashier and relieve cashiers on break.
在收银员离开?#20445;?#21435;接替她的工作
 
 
 



联系方式


电 话:021-53594969-6204
传 真:021-63754804
联 系 人:人力?#35797;?#37096;
公司网址:http://www.marriott.com.cn
地 址:中国上海市南京西路399号
?#25910;?#32534;码:200003



公司信息




Marriott International Inc. is an equal employer committed to employing a diverse workforce
 
 

Ascending 60 stories high over Shanghai in downtown Puxi, the international luxury JW Marriott Hotel Shanghai at Tomorrow Square cultivates enriching experience for the guests.

Owned by Shanghai Tomorrow Square Company Limited, the hotel is in a prime location close to the People’s Square, Shanghai Grand Theatre, The Bund, the affluent Xintiandi, Nanjing Road Pedestrian Street, the Central Business District and subway lines connecting Pudong (east Shanghai) and Puxi (west Shanghai).

One of the most interesting designed hotels in Shanghai, the spectacular exterior facade beholds the eye from all dimensions and perspective. Architecturally designed by John Portman and Associates and enhanced with aesthetically designed interiors by San Francisco based Hirsch Bedner Associates Design Consultants, both complement the deluxe accommodations on offer, providing a first class product topped with a superb level of hospitality for business guests and leisure travelers alike.

The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views throughout. Deluxe and Executive Room sizes vary from 38 to 42 square metres, Studio Suites from 47 to 62 square metres and the Executive Suites from 66 to 82 square metres. A Chairman and a Presidential Suite are available on the 58th floor. Spacious bathrooms are equipped with separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.

The JW Marriott Hotel Shanghai at Tomorrow Square continues to deliver the utmost service and attention and personalized luxury to travelers and local residences.
 
万豪国际酒店集团包容多元化文化背景,?#20449;?#32473;每一个雇员一个平等的工作机会。

作为在上海浦西市中心的地标性豪华酒店,60层高的上海明天广场JW万豪酒店为客人提供丰富多彩的入住体验。

酒店的业主为上海明天广场有限公司,位于城市商业中心,比邻人民广场,上海大剧?#28023;?#19978;海当代艺术馆,外?#29627;?#26032;天地和南京东路商业步行街,中心商业区及地铁枢纽连接浦东和浦西。

酒店的设?#32856;?#24615;十足,?#24443;?#30340;造型更引来各方关注的目光。由John Portman & Associates建筑师事务所进行的外形设计配以旧金?#34903;?#21517;的Hirsch Bedner Associates (HBA) 酒店顾问工程有限公司的内?#21487;?#35745;,两者完美地契合,为商务旅客及旅游者提供别样的入住体验。

精心设计的酒店客房分布于酒店41层至59层,尽享整个城市美景。豪华房面积从38平方米到42平方米,万豪套房面积从47平方?#23383;?2平方米,行政套房面积从66平方?#23383;?2平方?#20303;?#24635;?#31243;?#25151;和主席套房位于58层。酒店342间客房于2016年全部装修翻新,旨在为客人提供更舒适、奢华的入住体验。所有客?#21487;?#26045;进行了全方位的升级,每间客房都配备60寸高清液晶电?#21360;espresso胶囊咖啡机、音响设备,其它家居?#27493;?#34892;了全面的更新。酒店更配备了4间残障客房,采用自动窗帘设置,提供更便捷的入住体验。行政酒廊位于酒店59层,除了一览城市美景外,客人还可在此享受早餐,全天精美茶点及鸡尾酒。

上海明天广场JW万豪酒店将为每一位宾客,传递其奢华及个性化的服务理念,以及提供竭尽所能的优质服务。
 
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